Thank you for shopping with Sillycolour! We want you to be completely satisfied with your purchase. If you are not entirely happy, please review our return and refund policy below.

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1. Return Eligibility

You may return items within [insert number of days, e.g., 30 days] of receiving your order. To be eligible for a return, items must be:

• Unused and in their original condition

• In the original packaging

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2. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made items

• Sale items (unless defective)

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3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [insert contact email] to request a return authorization.

• Once approved, securely pack the item and include your order number.

• Ship the item to the address provided in the return authorization email.

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4. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

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5. Refunds

Refunds will be processed within [insert number of days, e.g., 7-10 business days] after we receive and inspect the returned item. The refund will be issued to the original payment method.

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6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

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7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 14 days] of receiving your order. We will provide instructions for a replacement or refund.

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8. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at [insert contact email].

Thank you for choosing Sillycolour!